Processing Time:

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location and the shipping method selected. Estimated delivery times are as follows:

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day

Please note that delivery delays may occur due to unforeseen circumstances.

Shipping Restrictions:

We currently ship to addresses within the United States. At this time, we do not offer international shipping. 

Order Tracking:

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Lost or Damaged Shipments:

If your order is lost or arrives damaged, please contact us at shop@weloveskin.com within 7 days of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.

Returns & Exchanges:

For information on returns and exchanges, please refer to our Return Policy.

For any additional questions, please contact our Product Concierge at shop@weloveskin.com or visit our Contact Us page.